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Important
We’re changing how you access GP care
We ae moving to a total triage system. This means all requests for GP care will be assessed by a GP before everyone receives the right care, at the righ time, from the right person.
Please use eConsult to submit your request
eConsult is open 8am to 6.30pm
After 3pm only routine eConsults accepted. For anything urgent please call the practice.How to use eConsult?
- eConsult is submitted and received by the practice
- The eConsult is triaged by a GP by close of play the next working day. Please be aware you may be contacted on or the day after submitting your e-consult. Please be ready to recieve a call or message.
- eConsults are prioritised and allocated depending on urgency and requirements
- You will be contacted by a clinician or an admin staff member
- The outcome is relayed and the eConsult is complete
Frequently Asked Questions
What is an eConsult?
eConsult is a way to contact your own NHS GP practice online, for free, quickly and safely. eConsult is easy to use and will give your doctors all the information they need to triage and make sure every patient gets the care they need.
What type of response will I receive?
All eConsults are triaged by a GP by close of play the next working day and urgent problems are prioritised. The response can be in many forms including email, phone call and/or someone contacting you to book a face-to-face appointment.
When will I receive a response?
We aim to respond by close of play the next working day (or sooner). However, on occasions, there can be a delay and we keep patients updated by email. For urgent matters, we aim to respond within three working days and for routine within five working days.
If you feel the condition has worsened, please contact the practice, NHS 111 or 999 as appropriate.
Will I be seen?
The clinican triaging or responding to your eConsult will determine whether you need to be seen. If you need a face to face appointment, you will be given one. Alternatively, it may not be necessary for you to be seen and the problem may be resolved remotely.
I have submitted an Administrative Help eConsult - When will I get a response?
Administrative eConsults will be responded to within 3 working days. If there are any delays, we will keep you updated by email.
When I try to complete an eConsult, the system kicks me out and asks me to contact the practice or NHS 111
Please contact the practice and inform them. You will be advised how the medical condition will be best resolved. Contact NHS 111 when the practice is closed or 999 in an emergency.