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Have we got your up-to-date mobile phone number and address? Please let us know if you have recently changed these so that we can update your records.

Sign up to our online services to book appointments and order repeat prescriptions. See links in home page or enquire at reception.

Our last CQC inspection was in January 2017, when we were rated as 'Good' in all categories. Link to the full report available on the home screen.

CORONAVIRUS LATEST INFORMATION

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Covid-19 General Advice

1. Any person who develops a new persistent cough or high temperature should isolate at home for 7 days. Do not call 111 for mild symptoms, but if symptoms deteriorate (particularly if you develop breathlessness), do seek medical advice via 111.

2. If any member of a household develops symptoms, the whole household should isolate for 14 days.

3. Return to work if you can, but avoid public transport and maintain social distancing. Everyone should wash their hands regularly.

4. For general information about the Coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/  or https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response and https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing For advice visit https://111.nhs.uk/service/covid-19

We are not able to provide sick certificates for people self-isolating due to Coronavirus. To obtain this, please visit https://111.nhs.uk/isolation-note/


Covid-19 Testing and Results

Accessing Tests:

You can apply for a test if you are an essential worker or someone who cannot work from home and you have symptoms of the coronavirus, or if you are 65 and over and have symptoms. In addition, anyone with coronavirus symptoms living with someone who falls into one of the above categories can apply for testing. You may also be referred to a test by NHS 111, if you have called them to report worsening symptoms.

Tests should be done within the first 5 days of having symptoms, so be sure to apply early to get an appointment in time. The test is to see if you currently have the virus - it does not work if you feel you may have had it but recovered.

For more information, visit https://www.gov.uk/apply-coronavirus-test

Accessing Results:

Everyone who has a coronavirus test should now be sent their results directly. Please do not contact the Surgery for your results, as this will put pressure on our phone system and we may not actually have access to your results. If you work for a large organisation, it may be worth checking with your HR or OH department to see if they have been sent a copy of your result, if you do not hear directly.


Test and Trace

The NHS Test and Trace service is being launched on 28th May.

Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions. This could include household members, people with whom they have been in direct contact, or within 2 metres for more than 15 minutes.

People identified as having been in close contact with someone who has a positive test must stay at home for 14 days, even if they do not have symptoms, to stop unknowingly spreading the virus.

If those in isolation develop symptoms, they can book a test at nhs.uk/coronavirus or by calling 119. If they test positive, they must continue to stay at home for 7 days or until their symptoms have passed. If they test negative, they must complete the 14-day isolation period.

Members of their household will not have to stay at home unless the person identified becomes symptomatic, at which point they must also self-isolate for 14 days to avoid unknowingly spreading the virus.

Further information is available here: https://www.gov.uk/government/news/government-launches-nhs-test-and-trace-service


Appointments at New Dover Road Surgery

Our surgery is open during this time with phone lines open as normal. We are not able to advise on Covid-19 related symptoms but can help with any other medical need. All GP appointments will be conducted over the phone in the first instance.

If you need a doctor's appointment, you will first be offered a telephone call with the doctor. If the doctor feels you need to be seen, they will organise this.

We are still offering some nurse appointments, but any non-essential services have been suspended.

We are still offering urgent blood tests, childhood immunisations, certain injections, some smear tests and contraception clinics.

To request a GP appointment, please either call the Surgery on 01227 462197/462311 or complete an e-consult

E-Consult offers the ability to send us a photo. For advice on best ways to do this, please see this document: How to Take a Medical Photo


Canterbury Primary Care Treatment Centre - Monday to Friday only

An appointment-only primary care treatment centre has been set up at University of Kent Sports Hall Rear Car Park to support our local communities through the COVID-19 outbreak.

The centre is just one of the changes we, as GP practices, are making to ensure the safety of our patients and staff during the pandemic.

As many of our patients as possible will be assessed via video and telephone appointments, avoiding unnecessary risk and travel.

On the occasions when our patients with coronavirus symptoms need to see a clinician face-to-face, they will be given an appointment to come to the centre by their GP.

The facility is not a testing centre or a walk-in service. Anyone who turns up at the site without an appointment will not be seen.

The centre will enable us to work with our colleagues in practices in the Canterbury Primary Care Networks (PCN), which is a group of GP surgeries in the Canterbury area working together, to split patient care across different sites.

It will mean that the normal primary care needs of patients who have COVID-19 symptoms can be met at the centre, while our other local GP practice premises aim to remain virus free.

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Prescriptions

We are sending all prescriptions electronically to pharmacies. Please ensure you have a nominated chemist to collect your prescription from.

Many pharmacies have reduced their opening hours to encourage social distancing and manage demand. The latest opening hours that we are aware of is summarised in this document: Pharmacy Opening Hours

Please do not order more medication than you need. There is sufficient stock if everyone orders sensibly. You may need to order your medication slightly earlier than normal to allow us and the pharmacy plenty of time to write up and dispense your order.

As our surgery doors are currently shut, you will not be able to come into the Surgery to complete a prescription ordering slip. Instead, please either email us on CCCCG.newdoverroadsurgery@nhs.net , complete a request via Patient Access or e-consult , post your request to us at 10 New Dover Road, Canterbury, CT1 3AP, or pop a request through our letterbox. We cannot take prescription requests over the phone. Do not try to order through your pharmacy as they are unable to manage any extra demand at this time.


Administration

We are not able to provide sick certificates for people self-isolating due to Coronavirus. To obtain this, please visit https://111.nhs.uk/isolation-note/

Non-NHS work has been suspended and so we are unable to process requests for GP letters, insurance reports or private medicals at this time.

For admin requests such as fit notes for non-Covid reasons, we would like to encourage patients to use the e-consult facility, accessible through our home page.


Vulnerable Patients and Shielding Advice

Certain groups of people have been identified as being particularly vulnerable to infection, due to certain medical conditions or medical history.

Patients in the highest clinical risk group should have already been written to directly by central NHS services or their hospital specialist team. These patients include:

    • those with solid organ transplants;
    • chemotherapy patients;
    • those with blood or bone marrow cancers;
    • those having immunotherapy or antibody treatments for cancer;
    • those having other cancer treatments which affect the immune system;
    • those who have had bone marrow transplants or taking immunosuppression drugs;
    • those with severe respiratory diseases such as severe asthma,  severe COPD and cystic fibrosis;
    • those with rare diseases and inborn errors of metabolism that increase the risk of infections;
    • those on immunosuppression therapies sufficient to significantly increase the risk of infection;
    • those who are pregnant with significant congenital heart disease;
    • all patients on the following medications: Azathioprine, Mycophenalate (both types), Cyclosporin, Sirolimus, Tacrolimus. 

We have also been working hard to identify others who our doctors feel should be considered 'vulnerable' and writing to these individuals, sending the same shielding letter. The bulk of this work is now done, but is ongoing, and we are checking every week to see if anyone new should be added to the list. We have also been informed of those who have added themselves to the list on the government website and have reviewed these cases.

If you receive a letter about shielding, follow the advice in it carefully. You should not leave your house for 12 weeks and should avoid any social contact unless it is with a healthcare professional.

If you are on the vulnerable list and need help in getting care or basic supplies, apply for help on the government website, or see list of more local sources of help further down this page.

If you believe you should be on the vulnerable list, you can apply to add your name through this website: https://coronavirus-vulnerable-people.service.gov.uk/live-in-england . We will then receive the names of those who have added themselves, and, if we agree your medical condition puts you into this category, we will also send you an official letter.

Over 70s and those under 70 with underlying health conditions who normally qualify for a free winter flu jab should be socially distancing and only leaving the house for essentials, if absolutely necessary. If you need medical advice or care unrelated to Covid-19 symptoms, please call us for a GP telephone appointment.

 


Social, Emotional and Practical Support

For patients who are shielding at home and have no one else who can help with food shopping, collecting medication, etc, several voluntary services have been set up, who can provide help.

Kent Together

What They Do: dog walking, putting out bins, preparing meals, wellbeing phone calls, collecting prescriptions

How to access: Call 03000 419292 or visit www.kent.gov.uk/kenttogether

Canterbury City Council

What They Do: food shopping, collecting prescriptions, wellbeing phone calls.

How to access: Call 01227 862000 or visit https://www.canterbury.gov.uk/homepage/133/register_to_get_help_from_the_community

NHS Volunteers

What They Do: wellbeing telephone support, collecting shopping and medication, patient transport for medical appointments.

How to access: referral via the surgery - call our main phone line and ask for our care coordinator. 

Gov.UK

What They Do: support with food shopping, medication and care.

How to access: call 0800 028 8327 or visit https://www.gov.uk/coronavirus-extremely-vulnerable

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Other Support Services:

Canterbury Cathedral: live streaming of services at https://www.canterbury-cathedral.org/

Canterbury Umbrella Centre: online art, keep fit and yoga - call 01227 767660

Live Well Kent: mental health and wellbeing https://livewellkent.org.uk/ or call 0800 567 7699 or email info@livewellkent.org.uk

Rising Sun Domestic Abuse: confidential helpline on 01227 452852

National Women's Aid Domestic Abuse: helpline 0800 2000247 www.victimsupport.org.uk/help-and-support/get-help/supportline

Carers Support: www.carersek.org.uk or call 0300 302 0178

Crossroads Care Kent: carer support 03450 956 701 www.crossroadskent.org

Silver Line Telephone Befriending: Confidential, free service to share worries and fears - for those aged 55 and over. Call 0800 470 80 90

Salvation Army: for food 01227 472 781

Samaritans: call 116 123

Rethink Mental Illness: https://www.rethink.org/advice-and-information/covid-19-support/ or call 0845 4560455

Single Point of Access (for mental health crises): call 0300 222 0123 - 24 hours a day

Canterbury City Council: page with summary of local businesses offering delivery and takeaway services for groceries https://www.canterbury.gov.uk/delivery

List of mental health and emotional wellbeing support apps available here: Wellbeing Mobile Apps

Help To Care App


CORONAVIRUS ACCESSIBLE INFORMATION:

Handwashing Guidance Easy Read

Handwashing Guidance Large Print

More on handwashing (including a download link for videos in BSL and an audio file): https://campaignresources.phe.gov.uk/resources/campaigns/101/resources/5080

Information in Nepali: https://folkestone-hythe.gov.uk/covid-19/napali

Coronavirus Easy Read explanation: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/875126/Easy_read_guidance_on_shielding_March_2020.pdf



 
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