Practice Newsletter available here: September 19.docx
Working for you - facts and figures about the work the doctors and staff have been doing recently in the Surgery: Working for You
Text messaging - We have launched a new service where GPs can send patients text messages regarding their medical care, such as test results. Please advise us if you consent to receiving such text messages, and make sure that we have your up-to-date mobile phone number.
Online appointments - we are expanding the appointments bookable online to include some nurse appointments, starting with phlebotomy (blood tests) If your GP has requested you have a blood test, try using Patient Access to search for available appointments with our phlebotomist
Private fees - we now have the ability to take card payments for private fees (for GP letters, medicals, vaccinations etc). All major card types are acceptable, and contactless payments can be made for charges up to £30.
THANK YOU - a huge thank you to everyone who donated to our fundraising project to purchase a new 'Dopplex Ability' Dopplers machine. We have now reached our target and look forward to using the new equipment soon.
Surgery Improvements - We are having all public areas in the downstairs of the building, plus the stairwell, repainted. Work will take place mainly out of hours but apologies for any inconvenience caused. We hope that once the work is done, our building will look much fresher and smarter.
Bake Sale 1st March - Thank you to everyone who bought cakes and to Rose for organising the event. We raised £79.33 towards our Dopplex fund.
Did you know? We are a Yellow Fever Centre, meaning we can provide Yellow Fever vaccinations and advice for any patient, you do not have to be registered with us. If you require this vaccination before travelling, please contact reception who can advise you on the procedure.
Public WiFi is now available in the Surgery - search for NHS_Public in the network list on your mobile device.
Are you due your smear test? Our doctors and nurses highly recommend that eligible women have cervical smear tests every 3 or 5 years to check for abnormal cells in the cervix which may indicate early signs of cancer. If you are due your test, or are unsure when your test is due, please call the Surgery to enquire/to make an appointment.
Winter Pressures: There is a lot of media coverage regarding NHS winter pressures and how busy hospitals are expecting to get. This applies to us too and so we are considering ways to manage our demand. From Monday 29th November, we will be trialling a new appointment system, whereby patients who call asking for an urgent appointment will be offered a telephone call from a GP in the first instance. GPs will then call back and triage the request, either offering an appointment to come in if they deem it appropriate, or else handling the matter over the telephone. This will hopefully help the Surgery by limiting the numbers of patients who need to come in to be seen, and help patients by ensuring they can speak to a GP quickly and receive advice whilst not necessarily needing to come in and wait to be seen. The process will be reviewed throughout the month to check its efficacy and we welcome any patient feedback.
Improved Access to Appointments
As part of a national initiative, from October 2018 the practice will be able to provide additional access to Nurse, GP and other clinicians in collaboration with other local practices. This will mean that you could be offered appointments at other practices between 6.30 and 8pm as well as appointments on Saturdays and Sundays. Our reception team will be able to let you know what additional appointments may be available and book them for you.
Smear Testing - it is important that women attend for regular smear tests to check for any abnormal changes in the cells of the cervix. Since the screening programme was introduced in the 1980s, the number of cases of cervical cancer has decreased by 7% each year. Those aged 25 - 49 should get checked every 3 years, and those aged 50 - 64 every 5 years. You will normally be written to to remind you when your smear test is due, but if you're not sure please feel free to call us and check when you will be able to book in. Thank you.
Flu Clinics now available to book from September
New resources - our 'Accessible Information' page (located in the menu on the right hand side of the screen) has been updated with resources for patients with English as a second language; learning disabilities; those who use BSL and
We have routine nursing appointments available on Wednesday evenings - perfect for those who work during the day.
Update regarding GDPR - leaflet now available for download
GDPR - on 25th May 2018 new Data Protection Laws came into force across the EU. Patients are advised that we take protection of data very seriously and that all staff are bound by strict codes of confidentiality. We have an information leaflet detailing what data we store on our patients and how and when we share that data.
Reminder - it takes 2 working days to process your prescription requests, which must come in in writing. Pop into surgery, speak to your local chemist, or sign up to Patient Access to request your medication, ensuring you leave plenty of time (10 days is about right) before you run out.
Have you changed your address or phone number? Please make sure you tell us so that we can update your records
Please see 'Useful Numbers' for updated list of local services that may be of use
Support Workforce Awards: We are delighted that Lorna Williams, our Health and Social Care Co-ordinator achieved Runner Up in the 'Working to Improve the Patient Experience' category at the NHS Apprenticeship and Support Workforce Awards held on 24th March 2017. Candidates who work in Primary and Secondary Care, from across Kent, Surrey and Sussex, were put forward for this award and so we are thrilled that Lorna's hard work has been recognised at this level. Well done to her. More information can be found on these awards here.
The Care Quality Commission have rated our Surgery as 'Good' across all categories. Read their report here
Why not try our Patient Access online services